Payment methods

Karlictartufi.shop offers you the following payment methods:

• Card Payment – you can pay with your Maestro, Mastercard, Diners, and Visa cards on the Karlictartufi online shop.
• PayPal account.

Shipping and delivery

It takes us a few days to deliver the products you ordered (depending on the place/country of delivery). The packages are delivered door-to-door to every address.

In the event of an unsuccessful delivery attempt, no additional charges will apply for the returned parcel. The cost of delivery is displayed automatically in the cart, and it depends on the weight of the package and the country of delivery.

Goods are insured against the loss in delivery. If the buyer does not receive the package, he must notify the seller so that the latter takes action to find or send a new package.

The products are shipped within 48 hours after placing the order (on business days). As soon as the products are shipped, we will send you a tracking code that you can use at any time to check where your shipment is.

Upon purchase, the buyer agrees to write a telephone number on the package label for easier and faster delivery.

Returns and complaints

By the Consumer Protection Act, the buyer has the right to file a complaint. A complaint is considered valid if it meets the conditions for a complaint under the Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the full amount paid to the buyer within 14 days of receiving a valid complaint.

If the buyer has remarks on purchased products, according to Article 10 of the Consumer Protection Act, he/she has the right to send a written complaint to the seller via electronic mail at reklamacije@karlictartufi.shop.

Online dispute resolution

Under the European Union regulation, since the 15th of February 2016, all online shopping disputes on the EU territory can be resolved via the ODR platform here. If you encounter a problem during online shopping on the EU territory (damaged item, inability to exchange a product…), you can make a complaint quickly and easily using the link provided above. The platform can be used by both buyers and sellers, and the complaint can be submitted in any of the 23 official EU languages.